Paid plans are billed according to the plan selected by the customer or the commercial agreement signed with the customer. Plan limits may include story volume, monitoring scope, workspace access rules, or other entitlement rules enforced by the product.
Paid subscriptions renew automatically for successive billing periods - monthly unless the commercial agreement says otherwise - at the price in effect at renewal, until they are cancelled. Price changes and capacity recalibrations are announced at least 30 days before the renewal they apply to.
A subscription can be cancelled at any time from Settings, Billing inside the product: the same medium it was bought in, with no phone call, letter, or retention conversation required. Cancellation takes effect at the end of the paid period, the workspace keeps working until then, and no further charge is made. Cancelling stops billing; it does not erase the workspace - the data portability and exit page describes how to take the data out and how deletion follows.